Privacy and cookie policy

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Privacy and cookie policy LanguageOne

LanguageOne (Backershagen BV), situated at Pascallaan 71 in Lelystad, is responsible for the processing of personal data as shown in this privacy statement.

Whose personal data we process

About us

We process your personal data as soon as we have had direct or indirect contact with you or if we have or would like to have a business relationship with you. Examples are (future) clients and everyone who is interested in our products and services.

Collecting personal data

You provide us your personal data. For instance, when you contact us, request for a quote, conclude an agreement with us or use our services or leave your personal details on our website.

It is also possible that we use public sources to the extent permitted by law. Furthermore, we sometimes receive your data when you give permission to another party to share it with us.

The purposes for which we use personal data

LanguageOne processes your or your children’s personal data because you use our website, products, services or give these to us. Below you will find an overview of personal data that we process:

Type of dataExamplesPurpose
Personal data about you and your children(Company) name, gender, address, telephone number, e-mail addressTo contact you, to draw up an agreement, to send invoices to you, to give your children access to digital learning materials, to monitor your child’s or children’s learning progress.
PaymentBank account numberTo make payments to and from you. For example, for a service or product provided.
Data about the use of our websiteCookies, IP address and data about the browser and device type with which you use our website.For the security of using our website and to improve our website.
Information that we receive from other partiesData of the Chamber of CommerceYou have given the provider consent to share data as well as that we may use the data for offers or approaching you.
Other personal data that you actively provideCorrespondence that we receive from you, for example via email messages and post. Including job applications or other general questions and requests.To handle/answer your questions and/or requests.
Data that we are legally obliged to process.Billing informationTo be able to comply with our legal obligations, such as filing a tax return.

At the LanguageOne schools, the privacy of the pupils is carefully handled. Every school needs data to be able to give pupils good education and to guide them. The data is also stored for administrative and financial purposes.

Most of the pupils’ data comes from parents (such as when enrolling at school), but teachers and support staff also record data about pupils (e.g. grades and progress).

Personal data may be shared with affiliated companies, for the purpose of concluding and fulfilling agreements, direct marketing and support with concluded agreements. The bases for these are legitimate interest and execution of the agreement.

Every school year, we ask for specific permission for using visual material of pupils via the registration form. Parents may always decide not to consent or to withdraw previously given consent.

For how long do we keep information?

LanguageOne only keeps information for as long as we need in order to achieve the purposes for which your data is collected. We have a retention policy that determines how long we keep information. In most cases, we keep information 7 years after the end of the agreement or relationship with us.

How we share your information with third parties

LanguageOne shares your personal data with various third parties when we believe that doing so would be in accordance with the execution of the agreement, our business operations or permitted or required by any applicable law, regulation or legal process.

We have a processing agreement with companies that process your data on our behalf, this is to ensure the same security and confidentiality of your data. LanguageOne remains responsible for these processing operations.

Cookies or other tracking technologies that we use

LanguageOne only uses technical, functional and analytical cookies that do not invade your privacy.

How long do we keep personal data?

LanguageOne only uses technical, functional and analytic cookies that do not invade your privacy.

What is a cookie?

Cookies are small text files that can be used by websites to make a user’s experience more efficient. The stored information can be sent back to our servers on a following visit. In this way, our website can recognise you.

Why do we use cookies?

Cookies make sure that you can visit our website fast and safely. The cookies also allow us to track visitors on our website and help us to improve our website.

In addition, the cookies on our website can be used to show advertisements that match your interests.

Which cookies do we use?

Functional cookies
These cookies are necessary for the function of the website. Without these cookies, some preferences (such as language settings) cannot be saved.

Tracking cookies
We ask for your permission to place tracking cookies with which we can show you advertisements that may be of interest for you on the basis of the pages that you have visited before.

Analytic cookies – Google Analytics
A cookie is placed from Google via our website, as part of the ‘Analytics’ service. We use this service for monitoring or receiving reports about how many visitors use our website in order to enhance or adapt its functionality or effectivity. The information that Google collects is anonymised as much as possible. Your IP address is never given. The information is transferred to and stored by Google on servers in the United States. Google claims to adhere to the Safe Harbor principles. This means that there is an appropriate level of protection for the processing of any personal data.

How can I switch off or delete cookies?

You can choose to give no permission for placing cookies. You can also set cookies to be blocked in the internet browser. It differs per browser how to set this up, most browsers explain this in the help function. If you block cookies, our website may not work as well.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by LanguageOne and you have the right to data portability. This means that you can submit a request to us to send your personal data (which we have as a computer file) to you or another organisation mentioned by you. To prevent misuse, LanguageOne may ask you to identify yourself adequately.

How we secure personal data

LanguageOne takes responsibility for the safety of your data and, if necessary, appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. Please contact us, should you have the impression that your data is not secured or there are indications of fraud.


This privacy statement is subject to change without notice. Always check our website for the current privacy statement:

Contact details

Parkweg 20A, 2271 AJ Voorburg
+31 (0)70 260 13 86

Chamber of Commerce number: 41153531